Reputation Management

April 7, 2014
Twitter Disasters

3 Brands who Committed Suicide on Twitter and How You can Do Better

Every day it seems like there’s a new lesson to be learned (or maybe even a dozen new lessons) in social media. Brands of all shapes, sizes, and types are […]
January 13, 2014
How to Handle Upset Customer

How to Handle an Upset Customer and Keep Your Reputation Intact

It’s happened to every business at one time or another: the dreaded customer complaint on social media. As we all know, that complaint can mean big things for your brand, […]
December 30, 2013
Own Your Reputaton by Owing Results

[How to] Build your Online Reputation by Owning Your Results

Now that Google is taking reviews into account when determining what results to display, online reputation management is more important than ever. Customers trust online reviews to help them make […]